PROFECO suspends 25 businesses in Puerto Vallarta

The Jalisco Department of the Federal Consumer Protection Agency (Profeco) today reported that 25 businesses in Puerto Vallarta have been suspended for failing to comply with consumer laws. In a statement the delegate of the state's PROFECO, Gabriela Vazquez Flores, said the unit started operating in order to verify good business practices and prevent consumers from being abused by businesses in the tourism sector over the holidays. "At the moment we have performed 50 visits to travel agencies, hotels, timeshares, airlines, trucking lines, restaurants, bars, car rental companies, cinemas, supermarkets and clothing retailers, of which 25 were suspended for irregularities," the agency said. How to file a complaint with Mexico's consumer protection agency (PROFECO) The reasons for the suspensions were for not displaying prices, not providing sales receipts, displaying prices in foreign currency, and advertise that misleads or intends to cause confusion with consumers. The penalties range from $462 pesos to $3,800,000 pesos, depending on the economic condition of the establishment, intentional and gravity of the offense. Businesses have an opportunity to correct violations and resume business. Two service offices for PROFECO for consumer complaints were established during the holidays located on Paseo Marina Vallarta and the Central Bus Station of Puerto Vallarta, in addition to the permanent office located in Francisco Villa # 900.