Puerto Vallarta, Jalisco, Oct. 2, 2026 — Aeroméxico suspended Tulum flights Sept. 30, and Volaris will suspend service Jan. 7, 2027, the airlines said.
Aeroméxico attributed its decision to “current market conditions” and said it would monitor demand before considering a return.
Volaris described its suspension as temporary. The airline said it would stop selling tickets this weekend for travel after Jan. 7.
Ticket options for Puerto Vallarta travelers
For Puerto Vallarta residents with Tulum bookings, the airlines’ separate deadlines determine which flights remain scheduled and which passenger policies apply.
Volaris said affected customers would receive alternative flight options, electronic vouchers, or refunds under its flexibility policies, Forbes México reported. The carrier said Tulum operations would continue normally before the suspension.
Aeroméxico’s published Tulum ticket policy applies to eligible tickets issued on or before Sept. 14, 2026. Its options include flight changes, an electronic credit, or a refund to the original payment method.
Under the airline’s policy, eligible passengers can change their destination to Cancún while keeping their departure airport in the Mexico City area. The arrangements cover Mexico City International Airport and Felipe Ángeles International Airport, subject to the carrier’s conditions.
The waiver remains valid through Dec. 31. Aeroméxico says it excludes additional ground transportation, lodging and meal expenses under that offer. A flight change to Cancún therefore leaves the onward transfer to Tulum outside the waiver’s coverage.
Airlines cite costs and seat occupancy
“We have had to review the profitability of our routes,” Volaris said in its statement explaining the suspension, translated from Spanish.
The airline listed airport charges, fuel, air navigation services and the federal nonresident visitor fee among its cost pressures. It said its review targeted flights with lower seat occupancy, including Tulum operations.
Those cost concerns also connect to Puerto Vallarta. Local hotel groups opposed a proposed increase in the foreign visitor fee in September, as we previously reported.
The latest suspensions follow earlier changes at Tulum’s Felipe Carrillo Puerto International Airport. We reported Discover Airlines’ shift from Tulum to Cancún in August 2025.
Airport traffic and tourist stays show different declines
For PVDN, I compared the airport figures with Quintana Roo’s estimates of tourists staying in Tulum during the same period.
The state Tourism Secretariat’s January-July report recorded 519,211 passenger movements at Tulum airport. That was down from 779,453 during the same seven months of 2025, a 33.4% decline.
The department publishes airport traffic and accommodation-based tourist estimates separately. Its tourist estimate includes visitors using hotels and other lodging, and it labels the 2026 figures preliminary.
For Tulum, that tourist estimate fell from 961,562 to 879,229 between January and July. My calculation from the state’s tables puts that decline at 8.6%.
