Authorities in Quintana Roo activated Amber Alert Playa del Carmen on Wednesday, November 12, after a five-month-old baby and two teenage girls were reported missing in separate incidents. The state prosecutor’s office asked residents to share any verified tips that could help locate the minors. The alerts cover an infant identified only as “N,” and two adolescents: Reyna Milagros Guzmán Hernández, 14, and Dulce María Echeverría Cano, 16.

Investigators say the baby was last seen on Monday, November 10, in the municipality of Solidaridad, which includes Playa del Carmen. A search file issued that day states the infant may be a victim of unlawful retention, triggering the child-abduction protocol used across Mexico. Physical descriptors released by officials include a light-brown complexion, black eyes, short black hair, and an estimated weight of five kilograms.

Reyna Milagros Guzmán Hernández was last seen on Sunday, November 9, in Playa del Carmen. Officials list her height at around 1.60 meters and note she was wearing a black blouse and denim shorts. Dulce María Echeverría Cano was reported missing a day later, on November 10; authorities describe her as slim, approximately 1.55 meters tall, with straight brown hair. Both search files remain active as of Wednesday afternoon.

The prosecutor’s office has circulated the files on its official channels and urged neighbors, shopkeepers, and drivers with dashcams to check recent footage around the dates the minors were last seen. Public notices ask people to send only first-hand information that can be verified by investigators.

Amber Alert Playa del Carmen

An Amber Alert in Mexico is issued when a child is believed to be in imminent danger and there is enough information to help locate them quickly. The system mobilizes media, transportation hubs, and the public to push out photos and key facts. In Quintana Roo, alerts proceed through the state prosecutor’s coordination cell and are amplified nationally when criteria are met. The national program outlines how tips are triaged, how personal data is handled, and why quick, accurate sharing matters.

In the infant’s case, a search file created Monday cites a possible crime of retention and abduction of a minor—language used when investigators suspect a child was unlawfully taken or kept. Local coverage notes the file number for the baby as 344/ZN/2025. While the state has not released the infant’s name, officials say any sighting, even a small detail about carriers, strollers, or vehicles near the time of disappearance, could help reconstruct movements.

For the two teenagers, authorities have posted descriptions and last-seen clothing along with appeals to friends and classmates who might have relevant information. Separate bulletins for Reyna and Dulce were shared on official social media feeds, a common practice that helps alerts spread fast through community groups. Residents in Playa del Carmen say recent cases have kept neighborhoods on edge, which is why investigators emphasize careful sharing of facts and direct reporting to official lines rather than unverified posts.

Parents and neighbors who think they saw something on Sunday or Monday are urged to write down exact times, street names, and storefronts, then contact authorities rather than posting the details publicly. In past cases, precise times from bus drivers, rideshare logs, or corner-shop cameras have provided the break investigators needed. People with footage should keep original files intact and avoid compressing or editing them before handing them over.

What investigators need from the community now

Officials have two priorities: locate the baby safely and find Reyna and Dulce. That means mapping movements around the last-seen locations and confirming any possible routes out of the city. If you live or work near central Playa del Carmen or residential zones of Solidaridad and recorded video between Sunday and Monday, save it and provide a copy to the prosecutor’s office. If you hear claims that sound definitive but lack a time, place, or named witness, treat them as rumors until authorities confirm them.

The prosecutor’s office reminds people that accuracy matters more than speed. A single, verified sighting—paired with a time stamp—can be more useful than a dozen reposts. Share tips directly with investigators and keep posts focused on official images and confirmed facts. If you believe you’ve spotted one of the minors, call Mexico’s 911 line and then follow instructions from the operator. The national Amber program also explains how alerts work and what details help most when reporting.