Just a suggestion, one thing that I have found works is to go to these companies Facebook and Twitter accounts and be polite without expressing anger, be brief, and encourage interaction with them publicly. You will be surprised how businesses quickly resolve problems that are viral as long as the complaint is done responsibly. Normally people are very rude with complaints on social media and they look like jerks, the business considers that a win for them. But a polite conversation about how everyone can work together to resolve a problem normally calls for quick company action so they don’t end up looking like the jerks. :)
I tried the facebook and twitter thing. I got two responses, both said “we will respond ASAP.” It’s been 3 weeks. I filed a complaint with AB and the LFB or whatever it is that oversees airlines in Germany. Thanks for the advice!
I wish I had known this 7 years ago when we bought from the Mayan Group. What a bunch of shiesters.
Hector Merino
Do you know if this will work for the airlines? I am battling with Air Berlin over an incident in Cancun.
No, because Mexico has no jurisdiction over Berlin businesses. PROFECO will only assist with Mexican national airlines.
I see. Thanks. You’d think that they could do something since they are operating in Mexico.
Just a suggestion, one thing that I have found works is to go to these companies Facebook and Twitter accounts and be polite without expressing anger, be brief, and encourage interaction with them publicly. You will be surprised how businesses quickly resolve problems that are viral as long as the complaint is done responsibly. Normally people are very rude with complaints on social media and they look like jerks, the business considers that a win for them. But a polite conversation about how everyone can work together to resolve a problem normally calls for quick company action so they don’t end up looking like the jerks. :)
This is the company that manages the Cancun airport. Maybe they are a good starting point for you. http://www.asur.com.mx/
I tried the facebook and twitter thing. I got two responses, both said “we will respond ASAP.” It’s been 3 weeks. I filed a complaint with AB and the LFB or whatever it is that oversees airlines in Germany. Thanks for the advice!