Puerto Vallarta, Mexico – In response to a growing number of complaints about improper service charges, including unauthorized tips and commissions for debit or credit card payments, the Federal Consumer Protection Agency (Profeco) has intensified its operations and inspections in the Puerto Vallarta and Bahía de Banderas regions.
Álvaro Alberto Dávila Castro, the director of Profeco’s office in the Banderas Bay region, emphasized that the agency remains vigilant against such abuses. He noted that complaints are regularly received at the Consumer Defense Office in the region, located at Paseo de los Cocoteros Avenue #55, in the Nuevo Nayarit Business Center. Consumers can also report issues by calling 322 297 4316.
Dávila Castro explained that, upon receiving complaints, the Verification Department conducts thorough inspections of the commercial establishments in question. “If the complaints are verified, and it is determined that the business is engaging in these improper practices, we take immediate action, which may include placing precautionary measures such as suspensions or imposing fines,” he stated.
According to the federal official, the issue of unauthorized commissions for card payments has been particularly persistent. “This is a recurring issue, especially regarding the commission for payment with debit or credit cards. Since January, we have received approximately 45 complaints,” said Dávila Castro. He added that these complaints also include other types of unauthorized charges, such as the automatic inclusion of tips in the final bill.
Of the complaints received, about 70 percent originated from establishments in Puerto Vallarta, Jalisco, while the remaining 30 percent came from businesses in Bahía de Banderas, Nayarit, where Profeco’s regional office is based.
Dávila Castro reported that Profeco has been proactive in addressing these issues. “So far, during the verification visits conducted throughout the year, we have placed approximately 16 suspension seals on various commercial establishments,” he said, highlighting the agency’s commitment to protecting consumer rights.
The intensified inspections by Profeco aim to ensure that businesses comply with consumer protection laws and that consumers are not subjected to unfair charges. Profeco’s efforts are part of a broader initiative to promote fair trade practices and maintain consumer trust in the region. The agency encourages consumers to report any irregularities they encounter to help prevent such abuses from continuing.
