Mexico City’s police app has added a new support button for people facing gender-based violence. The update may look simple, but it connects users to emergency lines and specialized police support, including help for LGBT victims and cases involving transfeminicidal violence. For residents, visitors, and foreigners living in the capital, the change adds another digital doorway into a system that can be difficult to understand during a crisis.
CDMX police app adds new gender violence support button
Mexico City has added a gender violence support button to its Mi Policía app, giving users a direct way to contact the SSC’s Gender Unit from a cellphone.
The update was announced on May 5, 2026. It expands an app that many residents already use to contact local police, identify nearby police sectors, and reach public safety services.
The new button appears as a purple ribbon. It is designed for cases involving violence against women, girls, boys, adolescents, and LGBT people.
The app also identifies several types of violence that may require support. These include sexual violence, family violence, violence against sexual privacy, acid attacks, feminicidal violence, and transfeminicidal violence.
How the Mi Policía button works
The Mi Policía app connects users with several emergency and public safety channels in Mexico City. Through the app, people can contact 911, reach the *SOS Mujeres 765 line, locate help buttons, and request guidance in cases of family or gender-based violence.
The new gender support button connects users with the Unidad Especializada de Género, a specialized police unit that provides attention and accompaniment for victims.
The unit also gives technical guidance to police officers and can support operational responses when a case requires police action with a gender perspective.
That point matters because many victims avoid asking for help after a first bad experience with authorities. Specialized attention is meant to reduce revictimization, improve the first response, and protect the person at risk.
What SOS Mujeres *765 does
The *SOS Mujeres 765 line is one of Mexico City’s main emergency channels for women facing gender-based violence. It operates 24 hours a day, including weekends and holidays.
Calls can be used for immediate emergencies or for guidance when a person is at risk. Depending on the case, the response may involve police, ambulances, hospital services, legal support, psychological support, or protection measures.
The line is part of a wider interagency system. It can involve the C5 emergency center, the SSC, the Women’s Secretariat, health officials, prosecutors, and other city services.
For English-speaking foreigners living in Mexico City, the system may still require Spanish. In an immediate emergency, 911 remains the main emergency number.
Why LGBT victims are included
The app update is notable because it names LGBT victims within the category of gender-based violence. That language is important in a city where public policy has increasingly recognized violence based on sexual orientation, gender identity, and gender expression.
For trans women and other trans people, the reference to transfeminicidal violence is especially relevant. Mexico City has taken legal steps in recent years to recognize this type of violence in its local framework.
Local lawmakers have described transfeminicidal violence as part of broader reforms meant to strengthen protections for trans people and the wider LGBTQ+ community. In Mexico City, transfeminicide can carry a prison sentence of 35 to 70 years.
National data also helps explain the context. Mexico has one of the largest self-identified LGBT populations in Latin America. INEGI’s national diversity survey found that about five million people aged 15 and older identify as LGBTI+ in Mexico.
Civil society monitoring has also pointed to continued violence against LGBT people. Letra S recorded at least 80 killings of LGBT people in Mexico in 2024, including 55 trans women.
What users should keep in mind
The app gives people another way to ask for support, but it should not be treated as the only option in an emergency.
If someone is in immediate danger, they should call 911 first. If the case involves gender-based violence in Mexico City, *SOS Mujeres 765 is also available.
The app can help users make contact, request orientation, and connect with specialized support. Formal complaints, protection orders, and legal steps may still involve prosecutors, courts, or other city agencies.
For people who do not speak Spanish, it may help to keep basic emergency phrases on hand when using the phone. It is also useful to save the address of your home, hotel, or workplace in Spanish, including the colonia and alcaldía.
The update does not solve every barrier victims face. But it places gender violence support, including support for LGBT victims, inside a public safety app already tied to Mexico City’s police response system.
