Families in Quintana Roo are again waiting by their phones. This week, prosecutors activated six search bulletins for people last seen in Cancún and Chetumal. The cases include an 11-year-old boy and a woman whose disappearance triggered the Protocolo Alba mechanism. Authorities published names, ages, and last-seen dates and asked residents to share only official notices. We reviewed the alerts and the state’s recent data to explain what is known, why different protocols apply, and how to help without spreading rumors.
Missing persons Quintana Roo
Prosecutors in Quintana Roo confirmed six active cases. Posts on the FGE’s official X account this week include search cards for Aurelia Joaquín Jacobo, last seen March 25 in Cancún, under Protocolo Alba; and for 11-year-old Josue Roberto Caamal Castillo, last seen August 26 in Cancún, under Alerta Amber. The same feed lists adults Lázaro Enrique Gómez Valencia, José Luis López Esteban, and Edgar Adolfo Mariano Olivarez in Cancún, and Jesús Antonio Pool Castro in Chetumal.
The FGE’s posts specify tip lines tied to each case. For Cancún/Benito Juárez alerts, the agency lists 998-881-7150 ext. 2130; for Chetumal cases, it lists 983-835-0050 ext. 1132. These are the exact contact numbers posted on the FGE’s Alerta Amber page and repeated in the individual search cards on X, which were published September 9–10, 2025.
What the alerts mean and how to help
Mexico uses distinct tools for urgent searches. Alerta Amber applies when a child may be at risk; Protocolo Alba is the immediate response when women and girls go missing. The federal women’s commission explains that Alba is designed to launch an urgent, coordinated search from the first report—families should not wait 72 hours. In Quintana Roo, both tools operate alongside the state search commission and municipal police.
If you have verified information, call the FGE numbers listed on each card, dial 911 for emergencies, or use the state’s anonymous line (089) through your carrier. You can also contact the Comisión de Búsqueda de Personas del Estado de Quintana Roo, which centralizes community tips and coordination. Officials ask the public to share official bulletins rather than unverified posts, which can mislead searches and harm families.
The wider picture
Quintana Roo’s case numbers show a busy year. A mid-July review by Por Esto!—based on the national registry—reported at least 265 disappearance reports in the state so far in 2025, higher than the same period in 2024. While many people are later found, the volume continues to put pressure on local systems and families.
Independent analysts tracking the registry note the high share of minors in new reports this year. In a May 16 snapshot focused on Quintana Roo, Red Lupa highlighted that girls make up a majority of under-18 cases recorded to that date—underscoring why Amber alerts appear often in the state’s feed.
What we verified
This round-up is based on the FGE’s posts on X between September 9 and 10, 2025, which include the names, last-seen dates, and contact numbers for Aurelia Joaquín Jacobo, Josue Roberto Caamal Castillo, Lázaro Enrique Gómez Valencia, José Luis López Esteban, Edgar Adolfo Mariano Olivarez, and Jesús Antonio Pool Castro. We matched those posts to the original local report and cross-checked agency contact details on the FGE’s website. We also reviewed the federal dashboard for broader context on state-level trends.
Families repeatedly ask for careful sharing. If you see an alert card, pass it on unaltered. Do not speculate about motives or “sightings” in comments. If you think you saw someone, write down the place, time, direction of travel, clothing, and companions, and call the number on the card. That precision helps search teams quickly rule in—or out—leads.
<div class=”sidebar”> <h3>Sources</h3> <ul> <li>Fiscalía General del Estado de Quintana Roo, posts on X (Sept. 9–10, 2025): search cards for Aurelia Joaquín Jacobo, Josue Roberto Caamal Castillo, Lázaro Enrique Gómez Valencia, José Luis López Esteban, Edgar Adolfo Mariano Olivarez, Jesús Antonio Pool Castro. Accessed Sept. 10, 2025.</li> <li>Quinta Fuerza, “Buscan a seis desaparecidos en Quintana Roo, incluidos una mujer y un menor de edad,” published Sept. 9, 2025. Accessed Sept. 10, 2025.</li> <li>FGE Quintana Roo, Alerta Amber page (agency contact numbers and offices). Accessed Sept. 10, 2025.</li> <li>Comisión de Búsqueda de Personas del Estado de Quintana Roo, official site (contact and mandate). Accessed Sept. 10, 2025.</li> <li>Por Esto!, “Registran 265 desapariciones en Quintana Roo en lo que va de 2025,” July 13, 2025. Accessed Sept. 10, 2025.</li> <li>CNB, Versión pública del RNPDNO (state-level registry dashboard). Accessed Sept. 10, 2025.</li> <li>Red Lupa (IMDHD), “Personas desaparecidas Quintana Roo,” May 16, 2025 (analysis of minors’ share). Accessed Sept. 10, 2025.</li> <li>CONAVIM, “Protocolo Alba: la búsqueda inmediata de mujeres y niñas desaparecidas.” Accessed Sept. 10, 2025.</li> </ul> </div>
