Puerto Vallarta, Jalisco, Sept. 28, 2026 — A storm-related pump failure at Pozo 4 in Las Aralias disrupted water service Monday across 14 Puerto Vallarta neighborhoods, with SEAPAL projecting restoration Tuesday morning.
Some neighborhoods have intermittent service while others have lost water, according to a Monday service alert based on SEAPAL’s notice. The utility attributed the failure to storms that affected the city over the weekend.
A separate municipal storm-response update published Sunday independently confirms that an electrical variation damaged the pump at Pozo 4 in Las Aralias. That initial report warned of possible effects on the Ramblases water-storage system.
Residents in 14 neighborhoods face water interruptions
SEAPAL identified the following neighborhoods as affected Monday:
- 1 de Mayo
- Ampliación Linda Vista Océano
- Del Mar
- Delfines
- Fraccionamiento Las Torres
- Garza Blanca
- Independencia
- Jardines
- La Moderna
- Linda Vista Océano
- Niños Héroes
- Presidentes Municipales
- Ramblases
- Santa María
The outage is limited to the areas identified by the utility and is not citywide.
SEAPAL said work was underway on the failed supply equipment Monday. The utility estimated it could restore service Tuesday morning, Sept. 29.
For households and businesses without enough stored water, the interruption can affect cooking, cleaning, toilets and other daily use until pressure returns.
SEAPAL had warned residents before Hurricane Polo that electrical failures could interrupt the city’s water system. In an official emergency-preparation notice issued Sept. 23, the utility said much of its infrastructure depends on electricity and recommended keeping at least a 72-hour household water reserve.
Two days later, SEAPAL again said Puerto Vallarta’s drinking-water sources rely on electrical power while it inspected pumping and wastewater facilities ahead of Polo.
Weekend storm caused problems across the water system
The Pozo 4 failure was one of several water and drainage problems reported after the weekend storms.
SEAPAL crews repaired damaged pipes in 5 de Diciembre and Vista Océano and conducted drainage work in Las Glorias. Electrical failures also stopped wells 29 and 30 in Playa Grande before those facilities returned to service, according to Sunday’s municipal update.
The Río Cuale water treatment plant in Buenos Aires was temporarily stopped as the river rose. Operations later resumed.
At the Norte I wastewater facility, workers also dealt with a pump problem caused by debris in the drainage system.
The infrastructure problems followed the same period of heavy rain that caused road flooding around Puerto Vallarta. PVDN reported Saturday that flooding disrupted Avenida Francisco Villa, Las Glorias and Avenida México as the effects associated with Polo moved through the region.
Pozo 4 has disrupted the same neighborhoods before
In reviewing earlier outage records, we found that the Las Aralias well system has caused a similar service disruption before.
A May 2025 outage linked to a failure at Pozo 4-B affected 18 Puerto Vallarta neighborhoods.
All 14 neighborhoods named in Monday’s outage were also included in that 2025 disruption. The earlier list included 1 de Mayo, Ampliación Linda Vista Océano, Del Mar, Delfines, Las Torres, Garza Blanca, Independencia, Jardines, La Moderna, Linda Vista Océano, Niños Héroes, Presidentes Municipales, Ramblases and Santa María.
The overlap shows how the Las Aralias pumping infrastructure feeds a defined section of Puerto Vallarta’s distribution network. It does not establish that the mechanical cause of Monday’s failure was the same as the 2025 breakdown.
SEAPAL has also carried out more recent work in Las Aralias. In January, the utility announced rehabilitation and expansion of water lines on Paloma and Cenzontle streets. That project involved local distribution pipes rather than the Pozo 4 pump involved in Monday’s outage.
Reporting water service problems
SEAPAL listed 073 for service reports and 322 105 8226 for WhatsApp reports while crews work on the current interruption.
The utility’s published estimate says water service in the 14 affected neighborhoods will begin recovering on the morning of Sept. 29.
