The Uber ride-sharing app offered discounts and free rides to Mexico City clients on Friday after they were charged five times normal rates or more during the city's recent pollution alert.
The company said in a statement that it understood riders' "surprise and frustration" and would reimburse clients for any trip they were charged at five times the normal rate or more. Uber said it will offer two free rides worth up to 150 pesos ($8.50) apiece to customers charged 3.5 to 4.9 times the normal rate.
The app came under fire by users and . . .