Puerto Vallarta, Jalisco, Sept. 12, 2026 — Profeco suspended commercialization at a Soleva sales office Saturday after inspectors reported possible consumer-law violations involving contracts and transaction records.
The action names Consultoría Inmobiliaria CIN S.A. de C.V. It occurred at Boulevard Francisco Medina Ascencio 3660 in the Villas Las Flores neighborhood.
PVDN reviewed photographs showing the Soleva-branded property and a person placing a Profeco suspension notice. The notice reads “Suspensión de la comercialización de bienes, productos y servicios.”
The photographs confirm that a suspension notice was placed at the property. They do not establish a final finding against the company.
According to local reporting published Saturday, the inspection followed a citizen complaint. Profeco then conducted a verification visit at the sales operation.
Inspectors reported that CIN did not provide the registered contracts actually executed with consumers. The company reportedly presented only the master contract model.
A second account of the inspection said inspectors also could not review supporting documents from completed transactions. That prevented them from verifying whether buyers received the required receipts or other proof of payment.
Neither report included a response from CIN. PVDN found no statement addressing the suspension on the Soleva website Saturday afternoon.
Impact on current and prospective buyers
The photographed notice suspends commercialization at the property. It does not state that construction has stopped or that existing purchase agreements have been canceled.
For current buyers, the central issue is whether their signed contract matches Profeco’s registered model. Buyers should also confirm that every deposit and payment has corresponding documentation.
Anyone who has signed or paid should preserve the contract, annexes, receipts, bank-transfer records, and written sales promises. Those records would be needed to compare the transaction with the approved model or pursue a consumer complaint.
Prospective buyers should not complete a transaction through the suspended sales operation while the Profeco notice remains in force.
The contract registered with Profeco
PVDN searched Profeco’s Public Registry of Adhesion Contracts using the company’s complete legal name.
The registry contains one current entry for Consultoría Inmobiliaria CIN. It is a promise-to-purchase home contract registered as 6-2026 on Jan. 5.
The official approval document, dated Jan. 30, lists Boulevard Francisco Medina Ascencio 3660 as the company’s Puerto Vallarta address. That matches the address identified in the inspection reports.
The approval requires CIN to place the registration information on every contract used with consumers. It also warns that changes or omissions compared with the approved model may result in sanctions.
That distinction is central to the inspection. The registry confirms that CIN has an approved contract model. It does not establish that every customer received or signed that same document.
The reports say inspectors could not make that comparison because the executed consumer contracts were not provided during the visit.
Federal rules governing the sales documents
Article 12 of Mexico’s Federal Consumer Protection Law requires suppliers to give consumers an invoice, receipt, or other document containing the specific details of a transaction.
Article 13 authorizes Profeco to conduct inspections and request information. It also requires providers and their representatives to provide documents needed for the agency’s work.
Profeco reportedly cited possible violations of those provisions. The agency also cited NOM-247-SE-2021, Mexico’s housing-sales consumer standard.
The standard has been in force since September 2022. It governs real-estate advertising, commercial information, and the minimum content of residential-property contracts.
The Soleva project website describes a five-tower development with apartments and commercial areas near Marina Vallarta. It says construction began in November 2025.
Third regional housing-sales suspension this year
The CIN action is at least the third publicly reported Profeco suspension involving housing sales in the Vallarta-Banderas market during 2026.
In August, Profeco halted sales at Nayarta in Mezcales after inspectors reported differences between customer contracts and the registered version.
In April, sales were suspended at Aldea Hortus in Tondoroque over reported deficiencies in sales documents and property information.
The cases involve separate companies and different inspection findings. Each action centered on the documents and information used to market residential property.
Consumers can compare their paperwork with contract 6-2026 through Profeco’s public registry. Those seeking an individual remedy can follow the agency’s consumer-complaint instructions.
