Using banks in Mexico can be a nightmare, but in the case of Doña Dolores Gómez, a bedridden woman of 89 years of age, banking could be a life or death transaction.
Doña Dolores Gómez, an adult over 89 years of age, went on a stretcher to a Citibanamex branch in Reynosa, Tamaulipas, in order to process the replacement of the bank card with which she collects her pension from the Mexican Institute of Social Security (IMSS).
The relatives of Mrs. Dolores denounced that the bank refused to carry out the process despite going to the branch with “petition letters, power of attorney, public acts, lawyers, and even the notary.”
Gómez Reyna is bedridden on a stretcher due to a hip fracture and diabetes, but was forced to arrive at the bank aboard a Red Cross ambulance so that she could receive her bank card and minimal pension to pay her living expenses.
The paramedics lowered her and took her on the stretcher to the bank branch to carry out the renewal process of the card with which she collects her pension for widowhood and the government’s older adult program.
In addition, she had to wait outside the bank and in the sun for at least 20 minutes before the institution could serve her.
CitiBanamex informed the relatives that it regrets what happened in the card renewal process, and promised to prevent a similar situation from happening again.
