Simplii, virtual mobile operator (OMV), aims to make customer service one of its top priorities as it arrives in Mexico. The company, formed and directed by Kristian Kuhn, markets itself as something different from what currently exists in the mobile phone market.
Another objective is to combat the existing monopoly by Telcel, owned by Carlos Slim. According to figures from the Federal Telecommunications Institute (IFT), Telcel was the subject of 382 complaints, followed by AT & T of 300 and Movistar of 236, of the 989 complaints filed by mobile users between January and March of this year.
For Kuhn, the success or failure of a company will be determined by its customer service. In this regard, the new firm promises to provide first-class attention, and for this, will draw on various forms of customer service contact. The client can communicate with their support team through Whatsapp chat or through Facebook Messenger, in addition to telephone service.
The company, which has more than 16 years of experience in the national and international telecommunications sector, will seek to make a space in the offer of postpaid plans, focusing its attention on mobile data, which is the most demanded by users today.
Simplli offers three types of plans, all with minutes, SMS and unlimited Whatsapp, differing in the size of the data package: 3 GB for 349 pesos per month; 10 GB for 499 pesos; and 15 GB for 799 pesos.
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— Simplii (@simpliimx) September 30, 2017