Simplii, virtual mobile operator (OMV), aims to make customer service one of its top priorities as it arrives in Mexico. The company, formed and directed by Kristian Kuhn, markets itself as something different from what currently exists in the mobile phone market.
Another objective is to combat the existing monopoly by Telcel, owned by Carlos Slim. According to figures from the Federal Telecommunications Institute (IFT), Telcel was the subject of 382 complaints, followed by AT & T of 300 and Movistar of 236, of the 989 complaints filed by mobile users between January and March of this year.
For Kuhn . . .
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