Survey Shows Travelers in Mexico Are Most Tech Savvy

The 2014 SITA/Air Transport World Passenger Survey reports 89% of Mexican passengers carry a smartphone with them when they travel – compared to the global average of 81% – and they are looking for ways to use mobile technology throughout their journeys.

The survey queried approximately 1,300 passengers across the Americas region, reports that check-in via smartphone apps is poised to nearly double in Mexico over the next two to three years.

Today, 31% of passengers use this technology, but 61% say they will use it more in the future.

Use of mobile boarding passes in Mexico is also set to increase significantly with 76% of passengers saying they will use them in the future, compared to 54% today.

And 58% of Mexican travelers said they would use smartphones more in the future to buy airline tickets and other travel-related services, compared to a regional average of 48%.

Speaking at the Airports Council International Latin American-Caribbean (ACI-LAC) Annual Assembly in Cancun, Alex Covarrubias, vice president, sales, SITA Latin America, says: “SITA’s survey highlights the positive influence that mobile technology is having on Mexican passengers’ travel experiences.

“While passengers have already begun embracing mobile apps, we expect to see significant growth in these areas in the next two to three years as passengers become more familiar with them and airline and airport apps continue to improve.”

Smartphone apps improving pre-flight experience

Smartphone apps have already improved the pre-flight experience for around one-third of passengers in Mexico, reports the survey.

On average 84% of smartphone users in Mexico have used airline apps and 74% have used airport apps for travel applications such as airport information and bookings.

Around 75% of Mexican passengers are using smartphone apps to access real-time flight information, and 71% say they will use them more in the future, compared to an Americas average of 63%.

Smartphone apps are particularly appealing for directions and way finding, with 79% of Mexican passengers surveyed saying they would definitely use these apps in the future.

Seventy-one percent said they would also definitely use their smartphones for access to boarding gates, airline lounges and other areas.

Passengers in Mexico say their top two priorities for investments are in-flight wireless and better real-time flight information, and they showed a strong preference toward self-service technology, with around 70% of passengers said they access websites regularly via a personal computer to view flight information.

Around 93% said they had used online check-in, compared to the global average of 48%, while 34% of passengers said they had used self-serve check-in kiosks, with 46% saying they would definitely use them in the future.

An additional 90% of Mexican passengers said they would definitely use automated boarding gates, compared to a regional average of 79%.

The 2014 SITA/Air Transport World Passenger Survey reports 89% of Mexican passengers carry a smartphone with them when they travel - compared to the global . . .

Follow Us On Google News | Get Our Newsletter



Trending News on PVDN

  • real estate puerto vallartaHow safe is it to buy real estate in Puerto Vallarta? Jalisco’s Real Estate sector at risk: AMPI Warns Informality threatens Jalisco's booming real estate market. AMPI urges mandatory professional standards to protect consumers and secure investor trust. The president of AMPI Guadalajara, Karen Julieta Correa Cabrales, has raised alarms over the high level of informality in the region's real estate market. She warns that this lack of regulation is jeopardizing both consumer security and…
  • cancunCancún Ranks as Worst Tourist Destination of 2025 According to Google Reviews A recent survey of nearly 100,000 Google reviews has tagged Cancún as the most disappointing tourist city of 2025. The Daily Mail study examined feedback from the world’s 100 busiest destinations and found that 14.2 percent of Cancún’s reviews were negative—the highest share recorded among all cities analyzed. That mark put Cancún two full percentage…
  • protest puerto vallarta trumpUS Citizens Abroad to Protest Trump’s Immigration Raids in Puerto Vallarta U.S. citizens residing abroad are set to hold a peaceful demonstration in Puerto Vallarta on June 14 to protest recent anti-immigrant raids in Los Angeles and to defend the U.S. Constitution and rule of law. The march, organized by the grassroots group No U.S. Kings Day and supported by Democrats Abroad Costa Banderas, aims to…
  • cjngLos Chapitos and CJNG Form Supercartel to Control Mexican Drug Trade Los Chapitos and the CJNG form an unprecedented alliance, escalating cartel violence and drug trafficking threats across Mexico. A new alliance between Los Chapitos, the faction controlled by the sons of Joaquín "El Chapo" Guzmán, and the powerful Cartel Jalisco Nueva Generación (CJNG) has alarmed authorities and analysts, potentially reshaping Mexico’s criminal landscape. The partnership,…
  • no kings dayU.S. Citizens in Puerto Vallarta to hold “No Kings Day” Protest Today U.S. citizens in Puerto Vallarta will join a global “No Kings Day” protest today, denouncing Trump’s immigration raids and defending democratic norms. U.S. citizens residing overseas will gather today in Puerto Vallarta to participate in a global “No Kings Day” protest against President Donald Trump’s immigration enforcement actions, particularly recent raids in Los Angeles, organizers…
  • 5-de-diciembre-puerto-vallarta-neighborhoodAmerican tourist dies in fall at Hilton Hotel in Puerto Vallarta A 20-year-old tourist from Indiana died after falling from a balcony at the Hilton Hotel in Puerto Vallarta. Authorities are investigating the incident. An American tourist died Sunday afternoon after falling from a balcony at the Hilton Hotel in Puerto Vallarta, a popular resort located in the city’s south hotel zone. Authorities confirmed the victim…
  • Tropical Storm Dalila MexicoTropical Storm Dalila Mexico Will Bring Heavy Rains to Nine States Tropical Storm Dalila Mexico is set to form off Guerrero’s coast by June 14, unleashing heavy to very heavy rains in Michoacán, Guerrero, Oaxaca and triggering alerts across nine states. The National Water Commission (Conagua) has issued a tropical storm watch as the area of low pressure designated “Four-E” gains organization off the southern coast…
  • don-balde-killed-chiapas-border-operationDon Balde killed in Chiapas border operation Don Balde killed during a June 8 operation by the Pakal Reaction Force in Las Champas, Chiapas, ending his role as founder of the Chiapas-Guatemala cartel and CJNG collaborator. On Sunday, June 8, in the commercial border zone of Las Champas, Frontera Comalapa in Chiapas, elements of the Fuerza de Reacción Inmediata Pakal shot and…
  • cancun-sargassum-arrival-cleanup-effortsCancun sargassum arrival prompts cleanup efforts on beaches Tourism in Cancun faces challenges as the Cancun sargassum arrival brings tons of seaweed ashore, but authorities ramp up cleanup with barriers, machinery and 7,500 meters of booms to keep prime beaches clear. Despite a record influx of sargassum, local officials and private operators in Cancun are intensifying cleanup operations to preserve the city’s beach…
  • crime-sceneItalian Tourist Dies After Falling at Sayulita Rental Property Sayulita, Nayarit – Early on Tuesday, June 10, 2025, an Italian tourist identified as 37-year-old Giacomo “N” died after plunging from an upper floor of a vacation rental in the pueblo mágico of Sayulita, in the municipality of Bahía de Banderas. Emergency services pronounced him dead at the scene, where he was found in the…
Scroll to Top