After more than 2,000 fans who purchased tickets for Bad Bunny’s concert at Estadio Azteca in December were denied entrance, Ticketmaster Mexico has managed to avoid fines by providing full refunds and additional compensation to affected customers. The Federal Consumer Attorney’s office in Mexico has confirmed that Ticketmaster Mexico has repaid almost 18.2 million Mexican pesos, equivalent to approximately $990,000, to the affected customers. This includes compensations that amount to 17% of the money refunded. The compensations were 20% of the price paid by consumers for their tickets.
If Ticketmaster Mexico had . . .
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