Puerto Vallarta, Mexico - As the weekend and summer vacations approach, many residents and visitors in Puerto Vallarta plan to enjoy the vibrant local dining and nightlife scene. To ensure a pleasant experience, it's important to be aware of your consumer rights when visiting a restaurant, bar, or club in Mexico.
The Federal Consumer Protection Agency (Profeco) offers these essential tips to avoid any unpleasant surprises. Can a restaurant charge you a commission if you pay by credit card? Can a restaurant include the tip in your bill? Can you be forced to have a minimum order or minimum drink consumption? Learn about your consumer rights in Mexico.
Choose What You Want to Consume:
You have the right to select what you want to eat and drink without any pressure. No establishment can force you to buy a specific bottle or a predetermined amount of food to receive service. Your choices should be respected in both quantity and type.
No Discrimination:
Discrimination based on appearance, sexual orientation, gender, race, or economic condition is illegal. Every individual has the right to enjoy these venues without facing any form of discrimination. If you encounter such behavior, it is within your rights to report it.
Clear Prices:
All prices for food and beverages must be clearly visible to the public in Mexican pesos. If there are any promotions, they should be explained in detail to avoid any misunderstandings. Transparency in pricing is essential for informed consumer decisions.
Payment Methods:
You have the option to pay with credit cards, debit cards, or cash. Establishments cannot force you to use a specific payment method or make objections regarding the denomination of the bills you use. Additionally, businesses are not allowed to charge extra fees for card payments; these charges are illegal and should be absorbed by the business, not the consumer.
Voluntary Tip:
Tipping is a voluntary act to recognize good service. It is not an obligation. If you believe the service deserves it, you may choose to leave a tip, typically ranging from 10% to 15% of your total bill.
Review Your Account:
Before paying, always review your account carefully to ensure you are only being charged for what you consumed. This step is crucial to avoid any inadvertent overcharges.
Demand Your Receipt:
Request a detailed receipt that outlines the total amount of your consumption and the payment method used. This receipt is your proof of payment and is essential for addressing any discrepancies.
Report Abuse:
If you experience any form of abuse, such as forced consumption, discrimination, or improper charges, report it to Profeco. You should not be intimidated; standing up for your rights is important.
Contact Profeco:
- Consumer Telephone: 55 55 68 87 20
- Online Complaint: Profeco Online Complaint
Summary:
- Your Right to Choose: Select what you want to consume and how to pay for it.
- Without Discrimination: Enjoy your time without facing discrimination.
- Clear and Transparent Prices: Understand the costs upfront.
- Secure Payment Methods: Choose your payment method without extra charges.
- Voluntary Tip: Tip for good service as you see fit.
- Check Your Account and Demand Your Receipt: Pay only for what you consume and keep your receipt.
- Report Abuse: Stand up against illegal practices.
By being informed about these rights, you can enjoy your outings in Puerto Vallarta with confidence. Know your rights and demand them to ensure a fair and enjoyable experience. Profeco is here to support you in safeguarding your consumer rights.
Enjoy your weekend without worries and make the most of Puerto Vallarta's lively culinary and entertainment offerings!
