Puerto Vallarta offers free ‘Vallarta Excellence’ training to local businesses

In order to strengthen the tourism sector of Puerto Vallarta, through training and free certification to service providers, Puerto Vallarta invites companies to participate in the ‘Vallarta Excellence’ program.

The program is a distinction that can be granted to all tourism service providers in this city, which comply with a series of requirements and training that guarantee their quality and safety, and comfortable experience for their customers.

Participants will be entitled to benefits such as the distinction of service guarantee, specialized training for their staff for free, preferential promotion on the Municipal Government platforms, among others. The ‘Excellence Vallarta’ recognition will be valid for two years and may be renewed.

The Municipal Tourism Directorate will be the body responsible for evaluating criteria such as regulatory and legal compliance, quality management, environmental, social responsibility, as well as training for work, and once this recognition is obtained, performamce checks without prior notice to verify that the principles of the program are still in force will be done, and if they do not comply with them, the company or service provider will be entitled to penalties ranging from recommendations and warnings to the revocation of the badge.

Applicants must prove that 80 percent of their staff received the corresponding training and have a passing grade in the exams that will be applied at the end of each course. The courses will be held four times a year, divided into blocks and with topics according to their commercial activity.

To participate, applicants must meet the following requirements: copy of the operating license of the service provider, letter from the legal representative or who designates the service provider as the representative for this program, copy of the official identification of the representative and a signed commitment letter.

The registration date began on July 10 and will end on August 9, so applicants must register at the offices of the Municipal Tourism Office, located on Calle Independencia 123, Colonia Centro.

All companies may be nominated as travel agencies, service, food and beverage integrating agencies, car rental companies, spas, and water parks, golf courses, tourist guides, lodgings, diving operators, theme parks, spa, timeshare , tour operators, among others.