The Government of Nuevo León pilots the We Help in Your Neighborhood program in Barrio del Parque, taking services door-to-door, listening to residents, and setting up 30+ service modules to solve local needs.
Monterrey, Nuevo León - The Government of the State of Nuevo León took an unprecedented step to bring officials out of their offices and into the streets with the launch of the We Help in Your Neighborhood program in Barrio del Parque, Monterrey. Cabinet heads from eight secretariats and departments of the Equality for All Cabinet went door-to-door, engaging families in candid conversations, gathering suggestions, and setting up service modules to streamline citizen access to public programs.
Under the leadership of Cabinet Coordinator and Secretary of Citizen Participation Daniel Acosta Fregoso, the eight-member team—comprising Secretary of Equality and Inclusion Martha Herrera; Secretary of Health Alma Rosa Marroquín; Secretary of Women Graciela Buchanan; Secretary of Culture Melissa Segura; Gloria Bazán, Director of the State DIF; Melody Falcó; and Edelmiro Cavazos Valdez, Director of INJUVE—walked the neighborhood’s streets for several hours. They greeted residents, listened to concerns, and collected ideas to shape solutions customized to Barrio del Parque’s unique challenges.
Along the main thoroughfares and side streets, officials set up more than 30 modules offering direct access to services and procedures across health care, social assistance, youth programs, cultural initiatives, and more. These pop-up stations allowed families to complete paperwork, enroll in programs, and receive guidance on the spot—eliminating the need to navigate multiple government offices.
“Public service isn’t carried out from an air-conditioned office,” said Acosta Fregoso. “It’s carried out here, on the street, alongside the people, with our feet on the ground and our hearts focused on service.” His statement underscored the administration’s commitment to make government approachable and responsive.
Martha Herrera reinforced that promise, adding, “Our commitment over these four years has been to knock on doors, listen, and return. This will be no exception.” Residents praised the open-air consultation, noting they felt genuinely heard for the first time.
By the end of the day, the team compiled a report of findings that highlighted three main areas for follow-up: enhanced neighborhood surveillance, upgrades to municipal services like street lighting and waste collection, and expanded cultural and recreational offerings. These recommendations will be sent to relevant agencies for prompt action.
The “We Help in Your Neighborhood program” aligns with Governor Samuel García Sepúlveda’s vision of a government that is present, friendly, and co-responsible—one that listens, learns, and acts hand in hand with its citizens. Following the pilot in Barrio del Parque, the program will rotate through other Monterrey neighborhoods, ensuring that each community has the opportunity to engage directly with top officials and shape the public services they depend on.
As Nuevo León’s administration continues to break down barriers between government and residents, this hands-on approach aims to rebuild trust, tackle local issues at their source, and foster a culture of shared responsibility. For Barrio del Parque, it marked the start of a more connected and collaborative era—one where solutions grow from the ground up.
